Terms and Conditions
Effective since: August 01, 2025
Last updated: August 07, 2025
Legal Entity Overview
Multidot OÜ (operating under the trade name REVALCOIN) is a private limited company incorporated under the laws of Estonia.
- Registered Address: Tallinna tn 11a, Viljandi, 71012, Estonia
- Registration Number: 14499629
- Regulatory Status: Authorized and regulated by the Poland Financial Intelligence Unit (FU)
- License Number: RDWW-713 – License to provide virtual currency services
- Contact Email: info@revalcoin.com
- Customer Support: support@revalcoin.com
Throughout this document, “Multidot,” “REVALCOIN,” “we,” “us,” or “our” refers to Multidot OÜ.
PLEASE READ CAREFULLY THE TERMS & CONDITIONS SET OUT HEREIN BEFORE USING THE SERVICES PROVIDED BY US. WE ARE NOT AN INVESTMENT OR TRADING COMPANY. OUR SERVICE PERFORMS ONLY THE EXCHANGE FROM FIAT CURRENCY TO A CRYPTOCURRENCY TO THE CRYPTO WALLET YOU SPECIFIED. IF YOU SPECIFY A CRYPTO WALLET THAT IS CONTROLLED OR ACCESSED BY OTHER PERSONS, THEN YOU CAN LOSE CONTROL OVER YOUR CRYPTO ASSETS, OR LOSE THEM COMPLETELY. IN THIS CASE, YOU ASSUME FULL RESPONSIBILITY FOR THESE RISKS AND WAIVE ANY CLAIMS TO OUR SERVICE IN THIS CASE. BEWARE OF FRAUDSTERS.
1. SUBJECTAND ACCEPTANCE
1.1. In these Terms & Conditions, “you”, “your” and “Client” means the person who uses the
Website,
the Platform or the Services.
1.2. In addition to the Terms & Conditions, the Client should also read carefully our Privacy
Policy, which sets out how we collect and use your personal data.
1.3. By registering with REVALCOIN and/or by using or accessing the Website, Services or
Platform,
you agree to be bound by the Terms & Conditions. If you do not agree to any of the provisions of
the
Terms & Conditions, you should immediately cease using the Website, Services and Platform.
1.4. By registering with REVALCOIN, you understand and agree that the final price of
cryptocurrency
may be either higher or lower than any other rate which was previously available on the Website,
in
accordance with value fluctuations that may occur, that this may change either in your favour or
in
ours, and that we have no control whatsoever on such change.
1.5. By registering with REVALCOIN and/or by using or accessing the Website, Services or
Platform,
you confirm that you act in your own name and for your sole benefit; otherwise you shall
immediately
inform us and stop using the Services or Platform until the ultimate beneficiary is identified
by us
in accordance with the applicable law.
2. AMENDMENTS
2.1 We may amend, modify, update and change any of the provisions of the Terms & Conditions,
including, without limitation, as a result of legal and regulatory changes, security reasons or
changes to the Services. We will notify you of any such amendment, modification, update or
change by
publishing a new version of the Terms & Conditions on the relevant page of the Website, or by
notifying you by email, at our sole discretion.
3. VERIFICATION
3.1 We may, on registration of your account with us and at any time thereafter, request that you
provide us with your personal information, including, but not limited to your name, address,
telephone number, electronic mail address and date of birth, as well as your source of funds,
financial standing and occupation. We may also verify your details, at any time, by requesting
certain documents from you. These documents may include a government issued identity card, proof
of
address such as a utility bill, and proof of your payment method.
3.2 We may request further information with respect to our anti-money laundering (“AML”) and
know
your client (“KYC”) obligations. In addition, we may request that copies of such documents are
notarized at your own expense, meaning that the documents are stamped and attested by a public
notary.
3.3 We may request that you attend a video call to verify your identity. REVALCOIN may decide,
at
its sole discretion, to terminate your account and these Terms & Conditions, on the basis that
such
documents or verification provides a negative or uncertain conclusion or we suspect that you are
not
aged 18 or over.
3.4 We may perform further verification checks on you and request any relevant documentation
from
you or from any third party for any reason, and for that purpose you hereby authorise us to,
directly or indirectly, make any inquiries we consider necessary to check the relevance and
accuracy
of the documents and information provided for verification purposes.
4. THE SERVICES PROVIDED AT REVALCOIN
4.1 Through the Website, you can receive the services of purchasing from us, or selling to us,
any
available virtual currencies (hereinafter the “Cryptocurrency”), in consideration for either
FIAT
Currency or other Cryptocurrency, as well as storing your cryptocurrencies in a cryptocurrency
wallet offered by us (the “Services”).
4.2 Your use of the Services is subject to our KYC process and its completion to our
satisfaction
and we may save such data on our systems for future use and verification.
4.3 You acknowledge and agree that it is at our sole discretion whether to provide you with the
Services; and/or reverse any of your orders and/or transactions. In the event of insufficient
liquidity of a certain Cryptocurrency, REVALCOIN may decline or reverse your order for
purchasing
such Cryptocurrency.
4.4 We reserve the right to refuse to process, or to cancel or reverse, any purchase of Virtual
Currencies from us or sale of Cryptocurrency to us, as the case may be, in our sole discretion.
4.5 We may suspend, modify, remove or add to the Services at any time.
4.6 REVALCOIN has no obligation to check whether users are using the Services in accordance with
the
Terms & Conditions, as updated from time to time. It is solely responsibility of the Client to
ensure that he/she is aware of the correct and current provisions of the Terms &Conditions and
of
any amendments or updates made thereto.
4.7 You may not use the Services or the Website in a manner prohibited by any laws or
regulations,
which apply to you.
4.8 Without prior notification, we may suspend or block your access to the Services and/or the
Platform at any time, including, without limitation, in the following cases: the emergence of
technical failures in the Platform until their elimination; in case we suspect that your account
is
not being used by you, but by a third party; or in the case of additional verification
procedures,
as well as analysis of your activity, within the framework of AML.
5. LEGAL AGE AND RESTRICTED TERRITORIES
5.1 The Services are only available to individuals who are at least 18 years old (and at least
the
legal age in their jurisdiction). REVALCOIN reserves the right to ask for proof of age from you
and
your account with REVALCOIN may be suspended until satisfactory proof of age is provided.
5.2 You may not use the Services, Platform and/or the Website if you are located in or are a
resident of a geographic area where access to or use of the Services, the Website and/or the
Platform is prohibited by applicable law, decree, regulation, treaty, or administrative act,
including, but not limited to Democratic Republic of Korea (North Korea), Islamic Republic of
Iran,
the Republic of Iraq, USA.
5.3 You shall not use the Services where it is prohibited by law or regulation.
6. INTELLECTUAL PROPERTY
6.1 Except as expressly set out in these Terms & Conditions, you are not entitled, for any
purpose,
to any of our intellectual property rights. We will at all times retain ownership, including all
rights, title and interests in and to our intellectual property rights.
6.2 Without limiting the generality of clause 6.1, we retain all intellectual property rights
over
the source code and other technical information relating to REVALCOIN and the provided Services.
6.3 You will not acquire or otherwise be entitled to any of our intellectual property rights;
make a
claim in respect of any our intellectual property rights or any other equivalent rights; or use,
attempt to use, copy, imitate or modify (whether in whole or in part) any of our intellectual
property rights, except with our prior written consent.
7. GOVERNING LAW AND DISPUTES
7.1 The Terms & Conditions and the relationship between you and us shall be governed by, and
interpreted in accordance with, the laws of Estonia. You irrevocably agree for your and our
benefit
that the courts of Estonia shall have jurisdiction to settle any suit, action or other
proceedings
relating to the Terms & Conditions (“Proceedings”) and irrevocably submit to the jurisdiction of
such courts (provided that this shall not prevent REVALCOIN from bringing an action in the
courts of
any other jurisdiction), and you irrevocably waive any objection which you may have at any time
to
the laying of venue of any Proceedings brought in any such court and agree not to claim that
such
Proceedings have been brought in an inconvenient forum or that such court does not have
jurisdiction
over it.
7.2 You understand and agree that REVALCOIN records shall be the final authority in determining
your
use of the Services and you shall have no right to dispute REVALCOIN’s decisions in regard to
such
matters.
7.3 The REVALCOIN customer service department will review your claim and communicate its
decision to
you within 10 (ten) business days of submission of your claim or dispute.
7.4 If you do not agree with REVALCOIN’s decision, you should contact our customer service
manager
to appeal REVALCOIN’s decision and promptly provide REVALCOIN with all the relevant evidence in
relation to your appeal.
8. RISKS
8.1 REVALCOIN shall not be responsible for any damage or loss incurred by you as a result of the
Services. By accepting the Terms & Conditions, you acknowledge and confirm that you understand
and
agree that the risks associated with the Services are acceptable by you, taking into account
your
objectives and financial capabilities.
8.2 You acknowledge that purchasing or selling Cryptocurrency carries significant risk. Prices
can
fluctuate on any given day. Because of such fluctuations, Cryptocurrency may gain or lose value
at
any time. REVALCOIN is not liable for any price fluctuations in Cryptocurrency.
8.3 You acknowledge and agree that REVALCOIN does not provide investment advice services, and
any
communication between you and REVALCOIN cannot be considered as an investment advice. By
accepting
to use of REVALCOIN services, you confirm and acknowledge that you have sufficient knowledge,
market
sophistication and experience to make your own evaluation of the merits and risks of any
transaction
and that you received professional advice thereon.
9. LIMITATIONS OF LIABILITY
9.1 IN NO EVENT SHALL REVALCOIN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD PARTY
SERVICE PROVIDERS BE LIABLE TO THE CLIENT OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT,
INDIRECT,
INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY THAT MAY RESULT
FROM (I) ACCURACY, COMPLETENESS OR CONTENT OF THIS SITE, (II) ACCURACY, COMPLETENESS OR CONTENT
OF
ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (III) THE
SERVICES FOUND AT THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR
OTHERWISE) TO THIS SITE, (IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, (V)
THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER, (VI) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR
SERVERS
AND/OR ANY AND ALL CONTENT, PERSONAL INFORMATION, FINANCIAL INFORMATION OR OTHER INFORMATION AND
DATA STORED THEREIN, (VII) ANY INTERRUPTION OR CESSATION OF SERVICES TO OR FROM THIS SITE OR ANY
SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (VIII) ANY
VIRUSES,
WORMS, BUGS, TROJAN HORSES OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR FROM THIS SITE OR ANY
SITES
LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IX) ANY CLIENT
CONTENT
OR CONTENT THAT IS DEFAMATORY, HARASSING, ABUSIVE, HARMFUL TO MINORS OR ANY PROTECTED CLASS,
PORNOGRAPHIC, “X-RATED”, OBSCENE OR OTHERWISE OBJECTIONABLE AND/ OR (X) ANY LOSS OR DAMAGE OF
ANY
KIND INCURRED AS A RESULT OF THE CLIENT’S USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE,
WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY AND WHETHER OR
NOT
REVALCOIN IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.2 IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF
OR
RELATED TO THIS SITE OR THE SERVICES FOUND AT THIS SITE MUST BE COMMENCED WITHIN ONE (1) YEAR
AFTER
THE CAUSE OF ACTION ACCRUES, OTHERWISE SUCH CAUSE OF ACTION SHALL BE PERMANENTLY BARRED. IN
ADDITION, THE CLIENT SPECIFICALLY ACKNOWLEDGE AND AGREE THAT IN NO EVENT SHALL REVALCOIN’S TOTAL
AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT FOR THE PARTICULAR SERVICES THAT
ARE
THE SUBJECT OF THE CAUSE OF ACTION. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE
FULLEST
EXTENT PERMITTED BY LAW AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR THE
CLIENT’S USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE.
10. INDEMNIFICATION
10.1 The Client agrees to protect, defend, indemnify and hold harmless REVALCOIN and its
officers,
directors, employees, agents and third party service providers from and against any and all
claims,
demands, costs, expenses, losses, liabilities and damages of every kind and nature (including,
without limitation, reasonable attorneys’ fees) imposed upon or incurred by REVALCOIN directly
or
indirectly arising from (i) the Client’s use of and access to this Site or the Services found at
this Site; (ii) the Client’s violation of any provision of the Terms & Conditions or the
policies or
agreements which are incorporated herein; and/or (iii) the Client’s violation of any third-party
right, including, without limitation, any intellectual property or other proprietary right. The
indemnification obligations under this section shall survive any termination or expiration of
the
Terms & Conditions or the Client’s use of this Site or the Services found on this Site
11. MISCELLANEOUS
11.1 The Terms & Conditions contains the entire agreement between REVALCOIN and you relating to
your
use of the Website, Platform and the Services and supersedes any and all prior agreements
between
REVALCOIN and you in relation to the subject matter hereof.
11.2 REVALCOIN may outsource any or all of the Services it provides under the Terms & Conditions
to
third parties.
11.3 If any of the provisions of the Terms & Conditions is determined by any competent authority
to
be invalid, unlawful or unenforceable to any extent, such provision will be severed from the
remaining provisions, which shall continue to be valid to the fullest extent permitted by law.
11.4 The rights and remedies provided under the Terms & Conditions are cumulative and not
exclusive
of those provided by law. We shall be under no obligation to exercise any right or remedy either
at
all or in a manner or at a time beneficial to you. No failure by us to exercise, or delay by us
in
exercising, any of our rights under the Terms & Conditions or otherwise, nor failure by us to
insist
upon strict performance of any of your obligations shall operate as a waiver of those or any
other
rights or remedies or relieve you from compliance with such obligations. A waiver by us of any
default shall not constitute a waiver of any subsequent default.
11.5 We reserve the right to transfer, assign, sublicense or pledge the Terms & Conditions, in
whole
or in part, to any person without notice to you. You may not assign, sublicense, pledge or
otherwise
transfer in any manner whatsoever any of your rights or obligations under the Terms &
Conditions.
11.6 The Terms & Conditions has been drafted in the English language. The English version of
this
Agreement is the governing version and shall prevail whenever there is any discrepancy between
the
English version and any other version.
12. REFUND & CANCELLATION POLICY
12.1 You can read more about Refund Policy here: https://revalcoin.com/refund-policy
13. DELIVERY POLICY
13.1 Upon execution of your purchase order of Cryptocurrency, the relevant Cryptocurrency shall
be
delivered by us to your designated cryptocurrency wallet. Upon execution of your sale order of
Cryptocurrency, the relevant funds shall be delivered by us to your account. You should note
that
although we will attempt to transfer the Cryptocurrency or the funds (as the case may be) as
soon as
possible, in certain instances the transfer may take some time.
14. THIRD PARTY SERVICES
14.1 Certain features of our Websites and Products may utilize the services and/or products of
third-party vendors and business partners, which services and/or products may include software,
information, data or other services. Certain of these vendors and business partners require
users
who utilize such features to agree to additional terms and conditions. This page identifies
third-party terms and conditions that are required by such third-party vendors and business
partners
as they apply to the features set forth below. Your uses of such features constitute your
agreement
to be bound by these additional terms and conditions. These third party terms are subject to
change
at such third party’s discretion. The Company is not responsible and does not assume any
liability
whatsoever for acts, errors or omissions of any third-party service provider.
15. WALLETTO
15.1 Walletto provides the card program management and services to facilitate card transactions
on
the user’s request. Walletto is an unaffiliated third-party vendor. The terms set forth in
**CARD
TERMS PAGE** apply to all users who would like to order the card on the Website and use it to
buy
goods and services and/or withdraw funds through an ATM network. We advise you to read these
terms
and conditions before ordering a card. Revalcoin will provide the following support in using
card
services:
- ability to reset user’s PIN code through Revalcoin App;
- access to initial value loading through Website or mobile application of Revalcoin;
- check the prepaid value remaining on the user’s card account and transaction details by visiting the Website or through Revalcoin’s mobile application;
- card delivery;
- physical card replacement;
- card activation (one time);
- card load/re-load (Online);
- Cross-border foreign transactions.
16. FEES
16.1 The network fee for transferring coins to our liquidity provider.
16.2 The network fee for a transaction from a client's wallet. It's the fee clients pay for miners to process the transaction within the blockchain.
16.3 Trade fees charged by the liquidity provider.
- Revalcoin fee (2.95%)
- SEPA payment (0.5%)
- Bank card fee (4.80%)
Instructions for Terminating the Agreement
You have the right to terminate the Agreement with RevalCoin at any time by sending a written notice to the email address support@revalcoin.com. The Agreement will be terminated upon receipt of confirmation from our support team.
Termination Conditions
- Termination of the agreement ends your right to use the cryptocurrency exchange services.
- All pending transactions confirmed by you before termination will be executed in full.
- Termination does not release the parties from obligations arising prior to the termination date.
Conditions for Canceling a Purchase
In accordance with EU regulations and the specifics of financial services:
- Cryptocurrency exchange to fiat and vice versa is a financial service where cancellation or refund of transactions after blockchain confirmation is not possible.
- In case of erroneous or fraudulent transactions, you must immediately contact RevalCoin support at support@revalcoin.com for incident review.
- RevalCoin is not responsible for transactions that have been properly confirmed and executed on the blockchain.
Other
- All personal data is processed in accordance with the EU General Data Protection Regulation (GDPR).
- You have the right to request deletion or correction of your data, as well as request information about its processing via support@revalcoin.com..
Governing Law and Disputes
Governing Law
These Terms & Conditions and the relationship between you and RevalCoin shall be governed by and interpreted in accordance with the laws of the Republic of Estonia.
Jurisdiction
You irrevocably agree that the courts of Estonia shall have exclusive jurisdiction to settle any suit, action, or proceeding (“Proceedings”) arising out of or relating to these Terms & Conditions. You submit to the jurisdiction of such courts and waive any objection to venue or inconvenient forum. This does not prevent RevalCoin from initiating legal action in courts of any other jurisdiction, if deemed necessary.
Finality of Records
You acknowledge and agree that RevalCoin’s records shall be conclusive evidence in determining your use of the Services, and you waive any right to dispute decisions made by RevalCoin based on such records.
Dispute Resolution Procedure
If you have a claim or dispute regarding the Services, please submit it to RevalCoin’s customer service department. Your claim will be reviewed and a decision communicated to you within 10 (ten) business days of receipt.
Appeal Process
If you disagree with RevalCoin’s decision, you may appeal by contacting our customer service manager. You must promptly provide all relevant evidence to support your appeal. RevalCoin will review your appeal in good faith.
Alternative Dispute Resolution (ADR)
If a dispute remains unresolved after exhausting the above procedures, parties may resort to Alternative Dispute Resolution (ADR) mechanisms. Users in the European Union may use the European Commission’s Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr/.
Right to Judicial Recourse
Nothing in this section limits your right or RevalCoin’s right to seek judicial resolution through courts of Estonia or other competent jurisdictions.