Clients can’t exchange if their accounts aren’t verified. Contact support if you have questions.

If the blockchain is clogged with transactions, receiving your coins may take some time. In some cases, it's an instant process. But sometimes it may take up to 24 hours. If it takes longer than 24 hours, please, contact support.

The "invalid address" problem occurs when the address you try to send crypto to does not match the address type of a digital wallet. For instance, an "invalid address" occurs when using a Testnet wallet and trying to send crypto to a Bitcoin wallet.